Terms & Conditions

How to register and order:

Registration method:
Please follow the simple steps below to register on the Kryolan Saudia website:
  • Click on "Register", located at the top right of the Kryolan Saudia page.
  • Enter your personal data in full and accurate and accept terms & condition.
  • Click create account.
  • Then it will take you to home page.
The website is free of charge and there is no additional fees for browsing the site.
After you finish the registration process you can purchase any products.

How to order and buy a product:

  • Kryolan Saudia products require access to the site and registration of membership.
  • Kryolan Saudia reserves the right to refuse any purchase order and reserves the right to change the prices stated on the website or change the quantities in the purchase order.
  • (Total price includes any VAT applied).
  • Register your account, password and then press "Enter".
  • Browse the products from Store.
  • Know the product and how to use it.
  • Select the products and the quantity to be purchased and add to your shopping cart
  • Add a continuation to add other products to buy them or to review your current request by pressing (shopping cart) and then press to continue to finalize your order.
  • Enter payment and shipping information.
  • Choose the shipping method (FedEx or Aramex).
  • Make sure all the data you entered in the purchase process and then click (payment).
  • You will receive an e-mail to confirm the success of your application.
  • Any purchase order exceeding 10 pcs of the same type and same color will be canceled.
  • You can only purchase products for personal use by yourself or the intended recipient, not for any commercial purpose or for resale, we may refuse any purchase order if we think the buyer will return the sale of the products.

Delivery Policy:

The following information describes the details of the cost and duration of delivery Submission of the application:
When you submit your application through our website Kryolan Saudia, you will receive a message from us to confirm your activation. This message contains the order number, with full details of your order. In the event of loss / failure to complete the data, a customer service officer will contact you to complete the data.
  • Delivery is limited to Saudi Arabia only
  • The cost of shipping and delivery is 42 riyals.
  • Delivery time 7 to 20 working days from the date we receive amount, to prevent delay please be sure to write all details like address and phone number during the request.

Terms of use:

  • Welcome to Kryolan Saudia.
  • The usage policy for your access and use of the site of Kryolan Saudia. And all his belongings and services:
    • By agreeing to the Terms of Condition (in addition to the relevant information listed in this Agreement) and using the Site, you make it clear to us that you are bound by the conditions of using Kryolan Saudia.
    • The user agreement will be activated upon approval. If you do not agree to the User Agreement, please do not login, register or use this site.
(Before you continue to be a member of this Site, you must read and agree to the User Agreement and Privacy Policy. User Policy shall be applied under this law in the User Agreement.) Our product details are available on the website. Kryolan Saudia is trying to describe its products as accurately as possible. However, Kryolan does not warranty that product descriptions are accurate, complete, current, or error-free. All features, content, specifications, products and prices shown on the Site are subject to change at any time without notice. Some weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Packaging may vary for those offered. We make reasonable efforts to accurately display our product attributes, including the appropriate colors, however, the actual color you see depends on your computer system and we cannot guarantee that your machine will accurately display these colors. The inclusion of any products or services on the Website at a certain time does not imply or warrant that such products or services will be available at any time. We reserve the right, without prior notice, to limit the amount of demand for any product or service for the Client. You may not purchase more than 10 pcs of the same item in any single transaction or series of related transactions. Sometimes, the manufacture or distribution of a product or service may be delayed for number of reasons. In this case, we will make reasonable efforts to inform you of the delay and keep you informed of the revised delivery schedule. By placing an order, you acknowledge that the required products will only be used in a legal manner and in accordance with these terms.

Membership eligibility:

  • No one can register as a member more than once.
  • Special obligations. Your account and registration (when registering as a member of the site you must provide certain information) register your user name and password.
  • When you become a member you agree that you are responsible for maintaining the privacy and restriction of the use of your account and your password. You also acknowledge your full responsibility for the activities that occur through your account and your confidential number and that you will report to Kryolan Saudia, any illegal use of your password or Your own account or any security breach. Kryolan Saudia will not be responsible for any direct or indirect loss of goods or merchandise due to the disclosure of your user name or password. Your account cannot be used by anyone else and Kryolan Saudia will not be liable for any unlawful use of your account. Anyone can access the site and services by using your username and password whether you are learning or not learning to use it.
  • You provide us with correct, accurate, up-to-date and complete information about you as required in the registration form (Registration data) of Kryolan Saudia.
  • If inaccurate or incomplete information is provided, or we suspect that this information is untrue or not in compliance with the User Agreement and is not subject to the laws and conditions of Kryolan Saudia, Kryolan Saudia has the rights to terminate your account or membership.
  • Kryolan Saudia has the right to restrict, suspend or close your account or membership if found that your information or discipline is incorrect.
  • Kryolan Saudia reserves the right to suspend or close any account that is inactive or inactive for a long period of time.
  • By completing your membership, you agree that we can contact you via e-mail or by sending notices on the site and you agree to all agreements, notices, statements or other communications that we can provide to you electronically to meet the legal requirements.
  • Kryolan Saudia will be required to obtain your consent during the registration process to send promotional messages that allow you to know of any new change, property or any promotional activities added to the site. If you wish to discontinue the promotional messages you receive at any time, you can choose to do so by clicking the link at the bottom of any promotional message.
  • In case the user is a commercial entity, this information and evidence must contain your trade record or other files or evidence showing the members of the Entity, any person in the entity acting on your account and you agree to give Kryolan Saudia any information and proofs upon request if you refuse to give the above, Kryolan Saudia may restrict, terminate or close your account or your membership. In addition, we reserve the right to discontinue any non-active or inactive trading account for a long period of time.
  • Amendments to the User Agreement. By completing your membership, you agree that Kryolan Saudia can modify the User Agreement over your obligations or reduces your rights (substantive amendment) in accordance with the User Agreement Rules. You agree to Kryolan Saudia’s rights to modify at any time without any liability. They are illustrated on the same site and this includes all users of the site.
  • All expenses shall be paid in Saudi Riyals. According to the method of payment available on the site.
  • By using the Kryolan Saudia Website, you are given the right to use any personal or other information or data that you give to us on the Site at the time of registration or at the time of sale in the Consensus Area or through any e-mail or Through any property in the site to improve and manage the site in accordance with the user agreement and privacy policy
  • You must abide using the site not to use in any form that causes or is likely to cause the site to be disabled or accessed, damaged or disabled, the use of the site in any criminal activity, theft or illegal activity or any activity that would harm any party external.
  • We have the right to suspend, restrict or block your use of the Site at any time and without notice in case we have reasonable evidence of your breach of any of these restrictions or if we suspect that your account is engaged in illegal activities and violates state regulations. Take any other action towards you as we see fit.
  • Property rights:
    The content of the site is complete and not limited to texts, designs, logos, button icons, images, audio clips, digital content, data collection and software, copyright, printing and publishing of Kryolan Saudia, as they are protected by copyright, trademark, or patent rights. Or any intellectual property of Kryolan Saudia.
  • Trademarks:
    Any logos associated with it or the words or logos listed on the Site are registered trademarks and protected by international trademark and other intellectual property rights and laws. Kryolan Saudia trademarks may not be used in any product or service that does not belong to Kryolan Saudia or in any way to Kryolan Saudia, all other non- Kryolan Saudia trademarks appearing on the Site are the property of their respective owners.
  • Misuse of Kryolan Saudia:
    Please report any problems of any kind or violations of these Terms of Use by Kryolan. If you believe that your intellectual property rights have been violated please notify Kryolan. Without prejudice to any other rights or measures of Kryolan Saudia. Kryolan Saudia has the right to restrict, suspend or block the access of any User to the Site or its membership and may also delete any user-added content. In addition, Kryolan Saudia may take any technical or legal action against any person who causes legal problems or violations of any kind to infringe upon the intellectual property rights of any third party or conduct any action contrary to these terms of use or our policy.
  • Freight charges for returns:
    • Taking into consideration our commitment to your rights, delay in delivery of goods due to carrier, we will not be responsible to you and do not consider this a breach of contract.
    • Recalled due to fault of site (product not as described - defect in product - incomplete - etc.)
      • In case the consumer raises the complaint within two days from the date of receiving the product:
        • Attach the original invoice with product. It must be in new condition and returned with the original packaging.
        • Call us at +966126626264 to get the date of return and confirm the place of receipt. You will be provided with an appointment where a team member will receive your parcel.
        • Your recovered product will be processed upon arrival and we will send you a confirmation email. Please give us 2-3 weeks from the date of shipment to return the balance to your account.
        Upon receipt, the recovered product will be processed within 24 hours. The balance of the balance of your account may vary and will be determined by the bank. Please contact the bank for more details.

        In the case of a replacement request, it is in two steps:
        • The balance will be credited to your account.
        • A new order for the required product(s) shall be implemented as an alternative to the recovered product.
      • In case the consumer submits the complaint two days after the date of delivery: (only if the refund is approved)
        The consumer pays shipping and delivery charges
    • Product recovery due to consumer error (product in original condition when purchased and received and used or opened)
      In this case, Kryolan Saudia does not accept recovery or replacement for health reasons.
    • Product recovery due to consumer error (product in original condition when purchased and received and not used or unopened)
      In this case, the consumer shall bear the freight and delivery charges.
  • Privacy:
    Kryolan Saudia may take reasonable measures (material, regulatory, technological) to protect against unauthorized access to your personal identity information and to keep it secure as well. The Internet is not a secure medium and the privacy of your personal information cannot be guaranteed. Kryolan Saudia cannot control third-party practices (such as a site that displays the link to this site or a third party impersonating yourself or someone else). You agree that Kryolan Saudia can use your personal information to provide services and send you promotional content and that the Site Privacy Policy governs the collection, processing, use and transmission of any personal information of your own.
  • Breach of Terms of Use
    Without prejudice to any of the rights or actions of Kryolan Saudia under this User Agreement or under any other law, Kryolan Saudia shall have the right immediately and without any liability to limit your activity to cancel your membership.
    • Your access to the site will be blocked:
      • If you violate this User Agreement.
      • If Kryolan Saudia was not able to confirm or verify any information provided by you.
      • If Kryolan Saudia believes in his own assessment that any of your actions may lead to legal accountability against you or against other users or against Kryolan Saudia.
    Kryolan Saudia shall have the right, at any time as appropriate, to suspend the suspension of outstanding accounts of the outstanding users. A user who is excluded or suspended from membership at any time may not attempt to register or use Kryolan Saudia in any way until Kryolan Saudia ceases to suspend his account. Regardless of the above, if you breach these terms of use, Kryolan Saudia has the right to recover any amounts owed by you or to compensate for any losses or damages caused to Kryolan Saudia. You have the right to take similar steps including judicial and / or criminal proceedings as appropriate and If Kryolan Saudia fails to act against any violations by you or anyone else, this does not imply a waiver of Kryolan'S right to take any action in respect of such breach or any other similar violations. Kryolan Saudia does not guarantee to take such action against all possible violations of these terms of use.
  • Losses and damages:
    If you are dissatisfied with the site or its content or products, the only solution is to stop using it. Furthermore, you agree that any unauthorized use of the Site or its services because of your complacency and avoidance may cause irreparable problems in Kryolan Saudia. Kryolan Saudia will deal with any unauthorized uses under these terms and conditions of these User Terms.
  • Disputes:
    If there are any disputes, complaints or differences (including damages or legislative complaints) (the "Dispute") arising out of or about this User Agreement, including (without limitation) any questions regarding information, entity, domain, performance, or any other questions related to the legal relations resulting from this User Terms Agreement or the effects of their invalidity. The parties shall attempt to resolve the dispute in the first place peacefully within a period of thirty (30) days commencing from the date of sending one of the party’s written notification of the dispute to the other party. Kryolan Saudia shall not be liable to you or any third party for any direct, indirect, consequential, special or punitive damages or losses you may incur in respect of the Website, your use or inability to use the Website, its content or products, Or the nature of the cause of the action, even if Kryolan is notified of the possibility of such damage or loss. If the exclusion or limitation of liability for incidental or incidental damages is limited by the law of the State or the other law, Kryolan Saudia’s liability is limited to the maximum extent permitted by law. Kryolan Saudia is not responsible for any personal injury, including death, caused by your use or misuse of the Site, its content, or products. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE ALL CLAIMS THAT YOU MAY HAVE AGAINST KRYOLAN AND ALLOW THEIR LOSSES OR DAMAGES FOR YOUR USE OF THE WEB SITE, CONTENT OR PRODUCTS. Kryolan Saudia shall not be liable for damages, delays or failures in performance resulting from acts or incidents beyond its reasonable control, including, but not limited to, fire, lightning, explosion, increase in energy, failure, water, Civil or military acts or public enemies; any law, order, regulation, order or requirement from any government, legal body or any representative of any such government or legal body; or labor unrest, including, but not limited to, strikes, slowdowns or strikes Or the inability to secure raw materials, transport facilities, or lack of fuel or energy.

    You agree to defend, indemnify and hold harmless Kryolan Saudia from any claim, including reasonable attorneys' fees (including on appeal) arising out of or arising from your use of the Site or Products or your violation of the Terms. You also agree to indemnify us for any loss, damage or costs, including reasonable attorneys' fees (including appeal) resulting from your use of robots, spiders, crawlers, data collection and extraction tools or any other action that imposes an unreasonable burden on our infrastructure.
  • Transfer of rights and obligations:
    You (the User) hereby grant the right to Kryolan Saudia and irrevocably acknowledge that Kryolan Saudia may at any time transfer all or part of its rights, obligations, benefits or liabilities (whether express or presumed) under the User Agreement without reference to the request Additional approval from you. Kryolan Saudia agrees to use all available endeavors to notify you of any transfer by posting on the Site. You may not at any time without prior written consent of Kryolan Saudia transfer all or part of your rights, obligations, benefits or liabilities (expressed or presumed) under this Agreement to User without Kryolan Saudia’s prior written approval.
  • General terms:
    If any provision of the User Agreement is found to be null or void or for any reason unenforceable, such as if the item is detachable, this shall not affect the execution and validity of the other items in this document. This Terms of Use Agreement is defined in advance and has been amended from time to time in accordance with the terms of that document, taking into consideration the closed topics. No person who is not a party to this Terms of Use Agreement may impose any provision and if this User Agreement is translated into any other language on and off the Site. Selection of original Arabic text.

Exchange and Return Policy:

Our goal in Kryolan Saudia is your satisfaction with our services It is necessary to retrieve or replace any request that meets the following conditions:
  • The customer must inform us of his desire to change or return within 3 days from the date of receipt of the order.
  • The product to be retrieved or replaced must be in the same original condition (including the price tag and barcode bar) as well as the original seal.
  • In the case of a request to exchange or return the product with a new one, the customer shall bear the freight charges.
  • Allow one-time exchange for an alternative color from the product. Products cannot be replaced by a different product.
  • Please contact our customer service center within 2 business days of delivery to request a return of the product
  • The following simple steps should be followed for Kryolan Saudia:
    • An email will be sent explaining the replacement or retrieval of the product.
    • Call us on 0126626264 and request the date of return and specify the place of delivery.
    • We will begin the process of retrieving immediately upon arrival of the application and we will send you confirmation by e-mail. Please wait 2-3 weeks from the date of shipment of the parcel to return the amount paid to your account.
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